Revenue Operations Executive

About the Role

We are looking for a detail-oriented and customer-focused Revenue Operations Executive to manage billing operations, dunning, and collections, ensuring accurate invoicing, timely revenue recovery, and a smooth customer experience. This role will support billing-related customer queries, resolve invoice and payment discrepancies, and work closely with Finance, Billing, Sales, and Legal teams to streamline processes while maintaining strong customer relationships.

Key Responsibilities

• Initiate reminders for overdue invoices via email or written communication
• Follow up professionally on pending payments and negotiate payment plans
• Reconcile accounts and resolve discrepancies in billing
• Handle billing-related customer inquiries and assist with dispute resolution
• Generate regular reports on collections, aged receivables, and recovery progress
• Collaborate with Finance, Billing, Sales, and Legal to streamline processes and resolve issues
• Escalate chronic or high-risk delinquencies according to policy

Qualifications

• Bachelor’s degree in Finance, Business, Accounting, or related field preferred
• 1–2 years of experience in collections, billing operations, or finance-related roles with exposure to dunning practices
• Proficient in Excel for reconciliation and reporting
• Strong written and verbal communication skills
• Attention to detail, organizational ability, and time management
• Experience in customer-facing environments or collections preferred

What Working At SMS Magic Offers

At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients.

• The freedom and flexibility to handle your role in a way that’s right for you
• Exposure to a dynamic and growing global business environment
• Access to innovative and cutting-edge technology and tools
• Opportunities to showcase analytical capabilities and make high-impact contributions to business teams
• A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business
• A work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work

Tagged as: Forecasting, Pipeline Management