Revenue Operations Manager

Company Description

Imagine a company where employees are not only informed and engaged, but also influential on social networks. This is what Sociabble has been offering since 2014 with its SaaS platform for internal communication, engagement and employee advocacy. Today, Sociabble is used by giants like Coca-Cola CCEP, AXA, EDF, Accor, Renault Group, Capgemini, and Primark, in more than 180 countries.

Sociabble, international from the start, has offices in Paris, Lyon, Boston and Mumbai. Founded by Jean-Louis Bénard and Laurent Gauthier, Internet pioneers for 25 years, the company combines the best practices of SaaS companies with a bootstrapping culture, ensuring profitable and sustainable growth. Sociabble is recognized as one of the best solutions in its market by American analysts.

The company’s values – simplicity, benevolence, respect, exemplarity, equity and trust – are at the heart of our development. Our teams, composed of varied and complementary profiles, foster an environment of continuous learning through mentoring. Join our marketing team and participate in redefining employee communication and engagement on a global scale.

Job Description

The Mission

As Sales Operations Manager / CRM Manager, you are the convergence point between Sales teams, IT and CRM users. Your mission: make our CRM a central, fluid and strategic tool, while structuring processes and data to boost sales performance.

Optimize Zoho CRM & Its Processes

• You will drive Zoho CRM developments in project mode: needs assessment, gap analysis, scoping, configuration and change management to make Zoho a practical, efficient, connected and appreciated tool for users.
• In collaboration with the internal IT team and business department heads, you will propose and deploy developments (parameters, automations, specific developments), while ensuring user support and training.

Ensure Data Quality and Integrity

• You guarantee the reliability of data related to opportunities and customers: implementation of regular controls, cleaning, process rigor, and reliability of KPIs (pipeline, conversion rate, closing rate, commissions).

Reporting, Monitoring and Performance Management

• You will design and maintain key dashboards and reports for Sales teams and management to track sales performance (forecast, activities, commissions, objective achievement).
• You produce commercial objective sheets, manage variable calculations and provide regular analyses.

Inter-Team Coordination

• You are the natural interface between IT and commercial, marketing or partnership teams, to translate business needs into CRM technical solutions.

Continuous Improvement & Commercial Transformation

• You propose process optimizations (pipeline structuring, automated workflows), evaluate new sales tools or methods to streamline the sales journey and maximize Sales team efficiency.

Qualifications

The Ideal Candidate

• Confirmed experience (2-5 years) in Sales Ops, CRM management, Revenue Ops in a SaaS or scale-up environment
• CRM Expertise: mastery of configurations, automations, data integrity (familiarity with Zoho is a plus)
• Strong analytical skills with a pronounced taste for reporting, dashboards and forecasting.
• Excellent communication, to effectively link IT and business, drive change and train.
• Pragmatism, rigor, sense of user service.
• Ability to structure and organize projects with change and iterations
• Fluent English in a multinational environment (B2+ minimum)

The Perfect Match?

You will thrive at Sociabble if…

• You have a pronounced taste for new technologies, the SaaS world and digital transformation, and wish to work in a constantly evolving environment.
• You are looking for a job with high responsibility coupled with freedom of initiative and wish to be involved in an ambitious project.
• You wish to participate in an adventure and grow with an ambitious and benevolent team alongside globally recognized companies to ensure their satisfaction on their projects.
• You like international, transparent environments, where everyone can learn and be heard.

Additional Information

Our Benefits

Join an international SaaS Scale Up certified Great Place to Work and Best Workplaces in 2023.

Enjoy benefits designed for your well-being at work: beyond health insurance and transport coverage, enjoy Edenred restaurant vouchers, a vacation bonus, RTT, and the Leeto benefits platform.

Find your perfect balance through hybrid and flexible work while meeting your team in our beautiful offices in the heart of Paris.

Meet your colleagues around numerous events: afterworks, team buildings, town halls, Sociabble meet-up!

Choose an engaged company: “Progress Activator” certification and partnership with Tree Nation, thanks to which each Sociabbler plants trees and offsets their CO2 emissions.

Embody our values: benevolence, ambition, humility. At Sociabble, we are “Bootstrappers”.

Recruitment Process

• HR call by video, Camille (45 minutes)
• Independent technical test
• Video exchange (1h) with Christophe, Manager & Chief of Staff
• Technical meeting by video with Thierry, IT Director (30 minutes)
• Reference check

Develop your skills in your new role with tailored and comprehensive onboarding, followed by workshops, Friday trainings and training throughout the year.

Important Information Before Applying

• Permanent Contract (CDI)
• Based in Paris