Senior Sales Operations Analyst

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. We’re growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50TM and Fast 500TM, Business Intelligence Group, and as one of Ottawa’s Best Places to Work.

Requirements

• Establish and refine customer lifecycle management processes to ensure seamless hand-offs between Sales, Customer Success, and Renewals.
• Build and optimize workflows for renewal tracking, reducing churn risk and improving retention forecasting.
• Identify bottlenecks in current sales and operational workflows, implementing automation and process improvements where necessary.
• Leverage data to create more predictable outcomes by identifying opportunities to increase sales productivity and operational efficiency.
• Analyze forecasting data to identify risks before they materialize, and make proactive recommendations to Sales Leaders to adjust strategies.
• Present data in reports and dashboards that are easy to understand and inform decision-making.
• Recommend and implement process improvements to prevent errors and automate work wherever possible.
• Ensure the CRM (HubSpot) is set up to deliver smooth hand-offs from the Sales Team.
• Build reports and dashboards in clear, actionable formats for AEs and Sales Leadership.
• Act as a business partner to your main stakeholders, staying aligned on priorities, current processes, and future initiatives.
• Partner with leaders across Sales, Finance, Marketing, and Operations to ensure cross-functional alignment on projects.

Benefits

• Fully paid health & dental (no waiting period)
• $500 health spending account
• Monthly reimbursement for fitness, wellness, or mental health programs
• Meaningful equity
• Comprehensive benefits
• Growth through merit
• Candid culture
• Social connection

Tagged as: Forecasting, HubSpot