Customer Success Manager – Key accounts

Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. We are at an exciting time of growth and invite you to join us on our mission to help organisations around the world create a culture of Active Care.

Requirements

• Proven track record in a Customer Success / Customer Management or Account Management role.
• Demonstrated experience partnering with large enterprise organisations in a 1-to-few relationship model
• Ability to listen to and understand complex problems, then present value-based solutions

Benefits

• Learning fund – annual contribution + 2 days of study leave to support your personal development
• Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success
• Induction and onboarding designed to make you succeed in your new role
• Salary packaging and novated leasing
• Wellbeing support to invest in your own wellbeing
• Free coffee Tuesdays and catered lunch on Thursdays
• Team social fund to connect with your team, plus company wide social events
• Dog-friendly office
• Volunteer leave – 2 days per year to participate in meaningful causes and contribute back to the community