Associate Manager Customer Support

As an Associate Manager of Customer Support, you will directly supervise a team of frontline Support Specialists, ensuring performance, quality, and service-level expectations are consistently met.

You’ll be responsible for fostering a culture of accountability and support, coaching team members, removing blockers, and partnering with cross-functional stakeholders to improve processes that directly and positively impact our clients and providers.

This is a people-leadership role with some individual contributor work; however your core focus will be day-to-day team management, coaching, and execution support.