Customer Success Manager (UK)

Spellbook is seeking a proactive Customer Success Manager (CSM) to drive success for its mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients.

Requirements

• 2–3 years of customer success, account management, or sales experience in a SaaS startup
• Proven success managing mid-market and enterprise accounts
• Strong sales acumen and objection-handling skills
• Excellent communication and relationship-building abilities
• Experience creating QBRs and email campaigns to engage customers
• Data-savvy, able to generate insights and demonstrate ROI
• Problem-solving skills for technical challenges
• Adaptability and independence in a fast-paced startup environment
• Familiarity with HubSpot and Stripe

Benefits

• Group benefits for you and your family
• Mental health support
• Time off policies
• Monthly paid meals
• Annual wellness allowance
• Parental leave top-ups
• Stock option grants