Customer Success Manager

Spinnaker Support seeks a Customer Success Manager to own the relationship and account management activities for high-value customers, building long-term partnerships and ensuring customers realize the full value of our services.

Requirements

• 7+ years in customer-facing roles such as Customer Success, Sales, and/or Marketing
• Experience managing complex enterprise accounts and building trusted customer relationships
• Understanding of Oracle, SAP, and VMware ecosystems preferred
• Excellent communication, negotiation, and presentation skills
• Proven ability to identify and close renewal and expansion opportunities
• Strong time management and prioritization skills
• Proactive, hands-on approach with a passion for delivering seamless customer experiences
• Detail-oriented with consistent CRM hygiene and account lifecycle management expertise

Benefits

• Competitive salary and benefits package