Account Manager – Client Retention & Connections

The Account Manager is responsible for protecting client relationships, stabilizing service delivery across a contractor workforce, and driving long-term client retention through proactive relationship management.

Requirements

• High emotional regulation
• Strong skills in navigating difficult conversations
• Excellent documentation and follow-through
• Comfort operating within ambiguity
• Calm, solution-oriented approach under pressure
• Strong relationship-building and communication skills
• Discretion & Trust
• Ability to handle sensitive and confidential information with absolute integrity

Benefits

• Time Off: 160 hours annually
• Paid Sick Leave: 40 hours annually
• Paid Family Leave: 6 weeks of paid family leave after 12 months with Squared Away
• Health Benefits: This role is eligible for health benefits through Squared Away