Job Description

Stefanini Group is hiring a Senior Sales Operations Specialist for a remote opportunity working 6:30AM-3:00PM PST. W2 Only.

Responsibilities

Reporting to Director of Sales Operations

Assist sales teams with operational tasks, such as data analysis, process documentation and policy execution
Provide ad hoc analysis to understand quotas, account assignments, and performance
Demonstrate keen eye for detail, ask clarifying questions, and ensure data accuracy
Work closely with sales operations team to drive account assignments, identify gaps, and track key inputs
Achieve operational targets with major impact on departmental results
Contribute to development of departmental goals and planning efforts including budgets and operational plans
Manage large projects or processes spanning outside immediate job area with limited oversight
Conduct research, investigate workflows, business procedures, and recommend changes
Resolve complaints on renewal contracts, invoices, and commissions
Advise customers on pricing changes, product changes, expected delivery dates and other activities
Perform detailed review of account distribution to sales teams, identify issues, and communicate effectively with sales leadership
Participate in process improvements and identify efficiency opportunities
Develop and deliver sales process training
Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements
Lead cross-functional projects to resolve issues impacting core sales operations and scale analytics, reporting and planning areas
Perform general data entry and data management
Create and deliver top-quality, audience-appropriate communication
Support new business areas as they integrate into the organization

Qualifications

Bachelor’s degree
7 years of relevant professional experience
Proficiency in Microsoft Excel
Knowledge of NetSuite and Salesforce preferred
Proven ability to work in fast-paced, constantly changing environment with multi-tasking capability
Strong analytical skills with attention to detail
Demonstrated ability to self-motivate and follow-through on projects
Ability to meet deadlines
BI and Tableau knowledge is a plus
English language required