Senior Sales Operations Specialist

Job Description

Stefanini Group is hiring a Senior Sales Operations Specialist for a remote opportunity working 6:30AM-3:00PM PST. W2 Only.

Responsibilities

Reporting to Director of Sales Operations

• Assist sales teams with operational tasks, such as data analysis, process documentation and policy execution
• Provide ad hoc analysis to understand quotas, account assignments, and performance
• Demonstrate keen eye for detail, ask clarifying questions, and ensure data accuracy
• Work closely with sales operations team to drive account assignments, identify gaps, and track key inputs
• Achieve operational targets with major impact on departmental results
• Contribute to development of departmental goals and planning efforts including budgets and operational plans
• Manage large projects or processes spanning outside immediate job area with limited oversight
• Conduct research, investigate workflows, business procedures, and recommend changes
• Resolve complaints on renewal contracts, invoices, and commissions
• Advise customers on pricing changes, product changes, expected delivery dates and other activities
• Perform detailed review of account distribution to sales teams, identify issues, and communicate effectively with sales leadership
• Participate in process improvements and identify efficiency opportunities
• Develop and deliver sales process training
• Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements
• Lead cross-functional projects to resolve issues impacting core sales operations and scale analytics, reporting and planning areas
• Perform general data entry and data management
• Create and deliver top-quality, audience-appropriate communication
• Support new business areas as they integrate into the organization

Qualifications

• Bachelor’s degree
• 7 years of relevant professional experience
• Proficiency in Microsoft Excel
• Knowledge of NetSuite and Salesforce preferred
• Proven ability to work in fast-paced, constantly changing environment with multi-tasking capability
• Strong analytical skills with attention to detail
• Demonstrated ability to self-motivate and follow-through on projects
• Ability to meet deadlines
• BI and Tableau knowledge is a plus
• English language required