Senior Customer Success Manager who will act as the quarterback for their accounts, leading communication, managing relationships, and ensuring every customer gets maximum value from our platform.
Requirements
- 5+ years in Customer Success, Account Management, or Consulting (SaaS or healthcare tech experience strongly preferred)
- Excellent problem-solving skills, with the ability to bridge technical and non-technical conversations
- Strong communicator and relationship builder – professional, proactive, and focused on long-term trust
- Proven experience managing multiple accounts and balancing proactive engagement with responsive support
- Demonstrated quantitative and analytical skills, with proficiency in SQL, Python, Looker, or similar data analysis and visualization tools
- Commercially minded, with experience driving renewals, upsells, or account expansion strategies
- Analytical and structured – skilled at using data and insight to guide action
- Light technical aptitude; comfortable understanding integrations, workflows, and platform behavior
Benefits
- Competitive compensation
- Equity
- Benefits
To apply for this job please visit jobs.ashbyhq.com.
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