Sr. Associate – Customer Experience with Portuguese

On Site Full TimeVarna, Varna, BulgariaSutherland

We are seeking a highly motivated Senior Associate – Quality Assurance to join our team, responsible for enhancing our customer experience initiatives, analyzing customer feedback, and implementing strategies to improve overall customer satisfaction.

Requirements

  • Fluency in Portuguese and English at level B2 or higher.
  • Enthusiastic and eager to learn.
  • Enjoy working in a dynamic environment and be flexible to change.
  • Any experience with Google Docs, Sheets and Deck and related Google programs is a plus.
  • Possess analytical thinking and be keen on working with data.
  • QA support expertise is an advantage.

Benefits

  • Long-term job security with permanent contract
  • Additional health insurance and life insurance
  • Food vouchers
  • Competitive salary + extra bonus (PBI)
  • World-class on-the-job training
  • Multisport card partially covered by the company
  • Discount cards for various shops
  • Spotify Premium Individual Subscription

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