Sales Operations Analyst

Job Description:

The Operations Support Associate supports sales and branch operations by managing data analysis, cleansing, and administrative processes that ensure customer contracts, billing, invoicing, and issue resolution are handled efficiently. The role spans multiple business units and is vital to maintaining accurate documentation, timely payments, and positive customer experiences. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

Responsibilities:

• Perform standard and non-routine tasks to resolve customer issues.
• Review, analyze, and cleanse data for accuracy.
• Collaborate with internal and external stakeholders.
• Provide on-site support at service centers as needed.
• Manage exception reporting for flagged purchase orders.
• Resolve order processing issues from third-party processors.
• Create and process customer orders in SAP for quoted jobs/installs.
• Submit invoices through vendor portals, ensuring system compatibility.
• Support customer master data workflows as required.
• Ensure safe work practices and customer-focused service delivery.
• Demonstrate accountability, innovation, teamwork, and results-driven performance.