Revenue Operations Specialist – Pre-Sales

On Site Full TimeRemote Full TimeLondon, United Kingdom (Remote)Synthesia

Why is now a really exciting time to join Synthesia?

Synthesia’s vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We’ve raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 #5 on Europe’s Tech Soonicorn list πŸ¦„

Join the rocket ship while it’s taking off! πŸš€

The role…

Reporting to the Head of Revenue Operations, the role will play a key role in ensuring that our people, processes and systems are in continuous alignment as Synthesia grows.

The Revenue Operations Specialist – Pre-Sales will work directly with Synthesia’s commercial teams, and be responsible for:

  • Being the go-to operational and analytical resource for our Sales Development and Growth teams, supporting day-to-day operational requirements, including reporting, analysis, integrations and troubleshooting.
  • Working with the Heads of Revenue Operations and Sales Development to develop best-practice processes for these teams, and ensuring that they are followed and data collected accurately across the operation.
  • Consistently identifying operational bottlenecks and suggesting ways to improve and optimise existing processes and technologies.
  • Sourcing new tools and supporting their implementation and adoption by delivering training and ongoing support to team members.
  • Driving the development of our tech stack to achieve efficiencies in areas such Customer Acquisition Cost (CAC), MQL qualification and lead response time.
  • Ensuring continuous alignment of data across each part of the RevOps tech stack.
  • Working with the RevOps team to deliver against the RevOps roadmap and create a solid operational base with which Synthesia can scale.

Skills And Experience

  • Minimum of 3 years of experience in a commercial operations, business operations or revenue operations role, ideally within a fast-growing SaaS business.
  • Specific experience working in pre-sales, ideally with SDR and/or growth teams, and demonstrable track record of success.
  • Extensive experience working with outreach tools, ideally Salesloft, specifically around integration with Salesforce, cadence development, reporting etc.
  • SQL skills for data retrieval, with the ability to comfortably structure and analyse data, and to make actionable recommendations.
  • Experience working with Salesforce and understanding of its basic components (objects, fields, reports etc.). Experience of Salesforce administration or development (particularly flows) would be desirable.
  • Deep understanding of the customer lifecycle within a subscription-based business.
  • Experience working with a variety of other RevOps-related technologies, including marketing automation, data warehousing systems, reporting tools, outreach tools, other billing and invoice systems etc.
  • Able to translate business challenges into technology/process-led solutions.

About You…

  • You’re a “full stack” operations professional, comfortable working across a broad spectrum of operational challenges and systems.
  • You are a highly-logical thinker who loves solving complex business problems.
  • You learn and adopt new technologies quickly.
  • You are a self-starter who is confident working autonomously and making low-risk decisions yourself.
  • You are detail-oriented, but able to zoom out to the bigger picture.
  • You have excellent communication and interpersonal skills and are able to collaborate with a diverse, global team.
  • You stay up to date with RevOps best practice and take an active interest in the field.

The good stuff…

In addition to being a part of a great team, working in a fun and innovative environment, we offer…

🏒 Flexible WFH or from our amazing office in Oxford Circus – do what suits your lifestyle!
πŸ“ˆ Generous stock option plan
πŸ’° Discretionary based bonus
πŸ§“ Pension
🌴 25 days of annual leave + Bank holidays
😍 4 week paid sabbatical after 4 years at the company + $10,000!!
πŸ‘ͺ Excellent Maternity/Paternity leave
πŸŽ‰ Fun culture with regular socials and company retreats twice a year
πŸ“¨ Generous referral scheme
🍫 Free office snacks and unreal coffee!
πŸ’» Brand new MacBook
⌨ WFH set up
🌍We have several offices in great locations – London, New York, Copenhagen, Amsterdam, Ljubljana and Munich✌
If you want to be a part of building a legendary company, COME JOIN US! 😊

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