The Head of Revenue & Customer Success Journey will be responsible for transforming the post-purchase experience into a revenue-generating engine, leading a cross-functional team to elevate confirmation agents to high-level closers and drive conversion.
Requirements
- 7+ years of experience in leading high-throughput, omnichannel (inbound/outbound) customer experience or contact center operations
- Proven track record of managing and scaling teams with a focus on real-time coaching, motivation, and achieving aggressive tele-sales or conversion-based KPIs
- Strong analytical skills to assess performance metrics, identify bottlenecks, and implement data-driven policies
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
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