Billing and Revenue Operations Specialist

Be the billing expert behind a fast-growing SaaS business.

About Our Client

They are a long-established Australian-headquartered technology company providing secure, high-scale digital services to millions of consumers and businesses worldwide. With over two decades of experience delivering dependable, customer-centric solutions, they are now expanding their product offerings and capabilities — and are looking for a Billing & Revenue Operations Specialist to join them during this exciting phase of growth.

The Opportunity

As the Billing & Revenue Operations Specialist, you’ll be the organisation’s go-to expert for billing systems, subscription revenue data, and operational problem-solving.

This role blends hands-on billing operations, SaaS analytics, data integrity, and process optimisation. You’ll work closely with Finance, Product/Consumer teams, Customer Success, IT, and external billing vendors to ensure our revenue engine runs smoothly, accurately, and efficiently.

If you enjoy digging into data, resolving complex issues, improving systems, and owning mission-critical processes end-to-end — this role is for you.

What You’ll Do

Billing Operations & Issue Resolution

• Perform daily billing checks and reconciliations to ensure accuracy and completeness
• Investigate anomalies, payment failures, chargebacks, and unusual billing patterns
• Conduct customer record audits and lead deep dives into irregularities
• Act as the escalation point for complex Level 1/2 billing issues
• Resolve external billing issues (e.g., bank rejections, gateway failures)
• Manage bulk billing operations for price updates or plan transitions
• Manage payment notification schedules and campaign sequencing

Revenue Data Management & Reporting

• Maintain and reconcile revenue data across billing, payment, and accounting systems
• Support monthly revenue reporting and revenue recognition processes
• Identify configuration issues, data mismatches, and risk indicators
• Provide insights and data to support commercial and lifecycle decisions

Forecasting & SaaS Analytics

• Support revenue forecasting models and reporting
• Analyse key SaaS metrics including MRR, churn, retention, and upgrades/downgrades
• Build dashboards and reports using BI tools
• Identify trends and recommend insights that improve revenue performance

Systems Ownership & Process Optimisation

• Become the internal expert for billing systems and payment platforms
• Manage vendor relationships and coordinate system improvements
• Write operational requirements for reporting, automation, and workflow enhancements
• Ensure data flows smoothly between billing and accounting systems

Cross-Functional Collaboration & Compliance

• Partner with Consumer, Support, IT, and Finance teams on billing accuracy and renewals
• Ensure compliance with billing and revenue standards
• Identify recurring issues and drive preventative improvements
• Maintain process documentation, workflows, and playbooks

What You’ll Bring

Mandatory

• 5+ years in Revenue Operations, Billing Operations, or Finance/FP&A
• 2+ years in a large B2C subscription/SaaS environment
• Advanced Excel (lookups, pivot tables, advanced formulas)
• Excellent communication and stakeholder collaboration skills
• Strong experience resolving complex billing issues across multiple systems
• Solid understanding of payment platforms and billing best practices

Desirable

• Experience with BI/reporting tools (e.g., Power BI)
• Strong grasp of SaaS revenue metrics (MRR, ARR, churn, LTV, retention)
• Understanding of AASB15 or willingness to learn
• Exposure to process automation, workflow tools, or basic SQL
• Experience with Xero or similar accounting platforms
• Experience in a B2C support or customer operations environment

Why You’ll Love Working Here

• Join a stable, long-standing tech organisation undergoing exciting modernisation
• Work with supportive leaders and cross-functional teams
• Own critical billing and revenue operations end-to-end
• Hybrid and flexible working options
• Opportunities to shape systems, processes, and analytics as we scale