Revenue Operations Manager

Position Overview

As a Revenue Operations Manager, you will drive overall commercial performance for the company, ensuring alignment between Marketing, Sales, and Customer Care teams.

Your role will combine strategic alignment, process optimization, and data-driven management to ensure predictable growth and operational excellence.

Key Responsibilities

1. Process and Technology Optimization

• Evaluate and improve existing processes to streamline workflows and increase overall efficiency.
• Implement best practices in Revenue Operations to support sustainable growth and scalability.
• Optimize tool and technology usage across revenue teams to enhance productivity.

2. Data Analysis and Reporting

• Collaborate with Data and Revenue teams to design a data governance framework ensuring accuracy, consistency, and compliance.
• Develop centralized and automated reporting systems providing clear performance indicators.
• Leverage data analysis to identify trends, detect growth opportunities, and guide strategic decisions.

3. Sales & Marketing Alignment

• Work closely with Sales, Marketing, and Customer Care teams to ensure smooth coordination on lead generation, conversion, and retention.
• Implement strategies to optimize the customer journey and maximize revenue at each stage.
• Use CRM data to activate prospects and customers (Growth Enablement & CRM Activation).
• Ensure visibility and predictability of commercial performance through dashboards (pipeline, NRR, MRR, forecasts).
• Guarantee quality, completeness, and interoperability of commercial data across different tools and systems.
• Support new product and segment launches with solid operational preparation (VOIP, E-SIM, Travel).

4. Training and Development

• Train teams on tool usage and optimized processes.
• Actively monitor market trends and emerging technologies to recommend continuous improvements.

5. Tools and Systems Integration

• Foster collaboration between Marketing, Sales, and Customer Care teams to ensure integrated and coherent approach.
• Act as interface between departments to ensure consistency in operations and processes.
• Identify, recommend, and integrate new technologies to enhance operational efficiency.

6. Team Management

• Build, lead, and develop a high-performing Revenue Operations team.
• Define clear objectives and ensure alignment with company strategic priorities.
• Promote a culture of operational excellence, innovation, and continuous improvement.
• Encourage data-driven decision making and proactive pursuit of efficiency throughout the revenue cycle.

Required Profile

• 4 to 7 years of experience in a similar role.
• Proven experience in a SaaS environment with understanding of recurring revenue models and key indicators.
• Fluent in French and English, comfortable communicating at all hierarchical levels.
• Strong analytical skills: creating and optimizing dashboards (Excel, BI tools).
• Proven experience collaborating with Sales and RevOps B2B teams.
• Proficiency with: HubSpot, Salesforce, BI tools (Looker, Power BI).
• Automation tools: Zapier, Make, Notion, Airtable, N8N.