Solutions Engineer position at Talkdesk, conducting research, discovery conversations, and delivering presentations to customers to understand their needs and requirements for a new solution. Designs and delivers presentations, generates value statements, and assists with scoping SOWs and managing customer pilots and POCs.
Requirements
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
- Bilingual in French
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus
Benefits
- Health Insurance
- Retirement Benefits: 401(k) plan
- Paid Time Off
- Paid Holidays
- Paid Sick Leave
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