Portuguese/English Customer Experience Lab Technician

TaskUs is seeking experienced Customer Experience Lab Technicians to provide real-time technical support to clinicians, ensuring quality outcomes and an exceptional experience for every doctor. As a Customer Experience Lab Technician, you will partner directly with clinicians to review and refine case designs, provide live clinical support, and facilitate cross-functional communication.

Requirements

• 5+ years in a dental technician role
• 3+ years of experience in 3Shape CAD/CAM design, including complex and high aesthetic Anterior Crown and Bridge cases
• C1/C2 Fluency in Portuguese and English
• Deep understanding of digital dental workflows for your specialized product line, ie. anterior C&B
• Technologically adept with the ability to learn and navigate dental design platforms quickly
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
• Previous experience in a customer-facing lab role is preferred
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
• Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously
• Desire to work in a fast-growing and rapidly changing fully-digital lab environment
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Inclusive environment and positive impact on the community
• Internal mobility and professional growth at all stages of an employee’s career within TaskUs