Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will be the frontline of TD Bank, building deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. You will understand customer needs and identify opportunities to promote products and services, while ensuring a positive customer experience.

What You Will Do

You will process financial transactions, understand and determine customer needs, respond and resolve customers’ concerns, achieve assigned goals and business objectives, connect personally with customers, and deliver quality customer experiences.

Why It Might Be a Fit

We are looking for a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. You will be a dynamic communicator with established customer experience skills who can connect with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs