Customer Experience Associate

Role Overview

The Customer Experience Associate will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. The role requires strong administration, organizational, planning, and time management skills. The colleague will be responsible for building a positive, diverse, and equitable work environment, promoting team effectiveness, and participating in personal performance development.

What You Will Do

The Customer Experience Associate will process financial transactions, respond to customers’ concerns, achieve assigned goals, and deliver quality customer experiences. The role also involves assisting the team, respecting coworkers, and staying dedicated to keeping everyone up-to-date on the status of routine activities.

Why It Might Be a Fit

The ideal candidate will be a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. The colleague will also be a dynamic communicator with established customer experience skills, able to connect with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning, and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits

• Dental insurance
• Vision insurance
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs