Customer Experience Associate

Role Overview

The Customer Experience Associate will work in a fast-paced environment, processing financial transactions, understanding customer needs, and recommending solutions. The role requires strong administration, organizational, planning, and time management skills. The colleague will be a dynamic communicator with established customer experience skills, connecting with different people in a calm, courteous, and effective manner.

What You Will Do

The responsibilities of the role include processing financial transactions, understanding and determining customer needs, responding and resolving customers’ concerns, achieving assigned goals and business objectives, and delivering quality customer experiences.

Why It Might Be a Fit

The ideal candidate is a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. The colleague will be a dynamic communicator with established customer experience skills, connecting with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs