Technical Account Management

Razorpay is a fintech company that powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. We are looking for a Technical Account Manager (TAM) to play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants.

Requirements

• Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment.
• Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.
• Project Management: Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.
• Technical Proficiency: Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).
• Customer Focus: Ability to discern evolving customer requirements and map them to platform features.
• Organizational Skills: Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance