Razorpay is a fintech company that powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. We are looking for a Technical Account Manager (TAM) to play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants.
Requirements
- Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment.
- Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.
- Project Management: Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.
- Technical Proficiency: Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).
- Customer Focus: Ability to discern evolving customer requirements and map them to platform features.
- Organizational Skills: Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
To apply for this job please visit job-boards.greenhouse.io.
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