Temporary Customer Experience Operations Supervisor

Temporary Customer Experience Operations Supervisor role at Percepta in Melbourne, FL, involves supervising customer experience teams, analyzing call data, and providing support for operational initiatives. The ideal candidate will have 3-5 years of customer call center experience, leadership skills, and analytical abilities.

Requirements

• High School Diploma or equivalent
• 3 – 5 years of Customer Call Center experience
• Luxury hospitality, automotive, etc experience required
• Analytical and problem-solving skills
• Leadership Skills: Team & consensus building, Good judgment in conflict resolution
• Ability to create a supportive and conducive adult learning environment
• Ability to drive employee satisfaction

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)