Temporary Customer Experience Operations Supervisor

Temporary Customer Experience Operations Supervisor in Melbourne, FL, responsible for supervising Customer Experience teams, providing operational support, and ensuring high levels of customer satisfaction.

Requirements

• High School Diploma or equivalent
• 3-5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required
• Experience in managing and coaching others and improving performance
• Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems – preferred
• Detail-oriented with strong organizational skills, time management and planning – required
• Strong working knowledge of the Internet, computers and software (i.e. MS Office products, Internet Explorer) – required
• Analytical and problem-solving skills – required
• Excellent inter-personal skills. Able to interact with all internal departments and levels of management
• Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)