Sales Operations and Sales Enablement Tools

Company Overview

Thales is a global leader in high technologies specializing in three business areas: Defence & Security, Aeronautics & Space, and Cyber & Digital. The company develops products and solutions that contribute to a safer, more environmentally respectful and more inclusive world. The Group invests nearly 4 billion euros per year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies and 6G. Thales has approximately 81,000 employees in 68 countries.

Position Overview

Thales Digital Factory is part of Thales’ transformation program aimed at becoming a key player and exemplary actor in digital across all its markets. The mission is to accelerate the digital transition of the Thales Group by exploring new ways of working and decision-making.

General Competencies Required

• Mastery of commercial analysis and operations monitoring
• In-depth knowledge of CRM tools and Excel
• Experience in managing customer databases, data quality and information structuring
• Ability to perform marketing analysis and customer segmentation
• Project management: coordination of service providers, budget monitoring and implementation of digital tools
• Fluent English (written and oral)
• Ability to work with various stakeholders: Sales, Marketing, Customer Success, Finance, HR

Behavioral Competencies

• Leadership and vision: Think big – develop ambition beyond set objectives
• Action orientation: Systematically propose appropriate next actions
• Collaborative spirit: Promote collective success and teamwork
• Proactivity and initiative
• Rigor, organization and ability to ensure data and process quality
• Constructive suggestions and analytical mindset to anticipate needs and adjust actions

Key Missions and Responsibilities

Customer Database Management

• Manage system configuration, implementation, settings and specific developments
• Organize collection, standardization and structuring of customer data
• Determine and implement methods to improve quality and enrich the customer database
• Ensure quality, accessibility and reliability of information throughout their processing
• Lead corrective and evolutionary CRM system developments

Sales and Marketing Analysis

• Study customer profiles and perform marketing segmentation
• Monitor and analyze emerging trends and propose improvements
• Anticipate and adjust segmentation and commercial offers to adapt to market
• Analyze product offerings and study their impacts
• Implement and monitor tracking tools to analyze customer-user profiles
• Conduct regular sales and marketing analysis (win rate, profitability, Order Intake, Sales expense ratios)
• Produce recurring reports on sales and commercial effectiveness

Project Management

• Support change management related to CRM implementation with stakeholders
• Manage relationships with external service providers and partners
• Coordinate service providers and suppliers (information systems and booking tools)
• Manage budget and evaluate intervention costs

User Support

• Monitor user activity, data quality and provided responses
• Analyze CRM effectiveness for customers and report in meetings
• Manage feedback and propose improvements in collaboration with CRM technical manager
• Identify digital tools with users that can optimize their performance and business objectives

Possible Additional Missions

• Lead and supervise a team of functional analysts and developers responsible for designing application developments

Key Interactions

• Head of Sales / Sales Manager / Customer Success / Marketing (Segment, PLM) / Human Resources / Finance

Main KPIs

• Accuracy of Order Intake forecasts (ideally ±3%)
• Sales expense ratio (Revenue / operating costs)
• Data quality (pipeline, customer data, opportunities)

Benefits and Commitments

• Success driven by technological excellence, your experience and shared ambition
• Attractive compensation package
• Continuous skills development: training programs, academies and internal communities
• Inclusive, supportive environment respecting work-life balance
• Recognized social and environmental commitment

Thales is a Disability-Committed company and recognizes all talents. Diversity is our greatest strength.