Head of IT Service Operations and Customer Experience

A leading aerospace organization in Virginia seeks a Principal Director of Service Operations to enhance IT services and drive operational excellence. The ideal candidate must possess a Bachelor’s degree in computer science, at least 10 years of IT leadership experience, and a strong focus on customer satisfaction. Responsibilities include managing service desk operations, developing IT strategies, and leading a diverse team. The role requires expertise in IT service management, particularly ITIL processes, and the ability to maintain a security clearance.
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