Sales Operations Customer Support Analyst

Sales Operations / Customer Support Analyst

The Fountain Group is currently seeking a Sales Operations / Customer Support Analyst for a prominent client of ours.

Position Details

• Position: Sales Operations / Customer Support Analyst (Administrative Assistant 3)
• Client: ABB
• Location: 6828 Willowbrook Park Drive, Houston TX 77066
• Job ID: 28813-1
• Duration: 6+ months contract with potential to extend or convert based on performance & budget
• Type: Temp to Perm position for the right candidate
• Remote: 1 – 2 days onsite required
• Core Hours: 8am – 5pm
• Pay Rate: $36 Hourly on W2

Required Skills

This role is a Sales Operations / Customer Support Analyst sitting between customers, Sales, and internal operations.

• Minimum Associates Degree in Business Administration or Finance ideal
• Must have experience in SAP/ERP – order processing ownership
• Must have experience in Salesforce – data management (pricing, payment terms etc)
• Must be efficient in Excel and managing Outlook

Qualifications/Skills

• Must have Associates Degree in Business Administration or Finance
• Must have experience in SAP/ERP
• Must have experience in Salesforce
• Must be efficient in Excel and managing Outlook

Roles & Responsibilities

• Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process
• Supports achievement of established targets by overseeing progress and implementing improvement actions as needed
• Focuses on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS)
• Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products
• Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues
• Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
• Supports the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools
• Implements and maintains customer support processes
• Shares functional best practices and lessons learned across the organization

Please send your updated resume to [email protected]