About

The Landler Group (TLG) is building Landler — a global platform that makes nature measurable and investable. It turns biodiversity, carbon, soil, and water into decision-grade data that landowners, companies, and investors can use to track risks, model interventions like regenerative farming, and create nature-based assets.

TLG is a dynamic scaleup with its headquarters in Munich, and an office in Cape Town, as well as operations around the world. It has raised over $16m in the past 2 years.

What you will be doing

Owning a portfolio of clients (likely including German-speaking accounts) and managing onboarding, adoption, retention, and ongoing success.
Building trust with senior stakeholders (internally and externally), able to push back and hold the line with leadership when needed.
Acting as a bridge between clients and the product/tech teams, translating complex problems into simple terms and ensuring customer feedback informs product improvements.
Championing the “why” mindset — asking critical questions to challenge assumptions and keep the team focused on meaningful priorities, not just reacting.
Supporting internal CS operations, such as process building, documentation, dashboards, and feedback systems, so the team can scale effectively.
Driving projects with urgency, balancing thoughtful problem-solving with a willingness to take action and iterate quickly.
Collaborating with sales as part of a go-to-market “pod,” where sales owns revenue and CS owns adoption, retention, and expansion.

Requirements

At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience
Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics
Experience working within larger, more established Customer Success teams (10-20) in prior roles
Experience with account management, not just troubleshooting
Fluent in German and English

What you’ll need to be successful in the role

Strong problem-solving skills, and an ability to quickly break down a problem or solution into its component parts and explain complex solutions in an easy-to-understand manner for different client types
Excellent communication in English and German (written & verbal) and interpersonal skills across varying levels of seniority (up to C-suite)
High personal and professional integrity, and ethical standards
Highly self-driven; a self-starter and very proactive – this is particularly important given the flat structure of the organisation (meaning no direct reporting lines)
Extremely comfortable with ambiguity