We are looking for a Senior Membership Account Manager to help drive performance, lead a high-performing team, and deliver an exceptional member journey across our portfolio. The role involves managing high-value and strategically important membership enquiries, driving conversion from enquiry to sale, and ensuring strong client relationships.
Requirements
- Experience in telesales functions
- CRM experience
- Market knowledge
- Account management experience
- Experience leading and mentoring a team
- Excellent written and verbal communication skills
- Numerate and IT literate
- Hands-on team player with strong problem-solving ability and exceptional attention to detail
Benefits
- Core working hours with flexibility
- Two weeks ‘Work from Anywhere’
- 28 days’ annual leave + bank holidays
- Birthday off
- Buy additional annual leave
- 5% matched pension scheme
- Life assurance
- Discounted gym membership
- Health cash plan
- Mental wellbeing support
- Cycle to Work Scheme
- Season Ticket Loan
- 25% off at Fora cafés
- 2 x volunteer days/year
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