Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator is responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store. The role models outstanding customer service, creates a positive internal and external customer experience, and promotes a culture of honesty and integrity.

What You Will Do

The main day-to-day responsibilities include ensuring prompt and courteous customer service, promoting loyalty programs, training and mentoring Associates, and addressing customer concerns and issues promptly.

Why It Might Be a Fit

The ideal candidate is a team player with strong communication and organizational skills, able to multi-task and respond to changes in direction or unexpected situations. The role requires 1 year of retail experience and 6 months of leadership experience.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance