Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator promotes an excellent customer experience, oversees a team of Associates, and maintains a clean and organized store. They create a positive internal and external customer experience, promote a culture of honesty and integrity, and train and mentor Associates on front-end principles.

What You Will Do

The main day-to-day responsibilities include addressing customer concerns, ensuring a positive customer experience, and prioritizing tasks according to store plan. They also communicate effectively with management and Associates, provide recognition and constructive feedback, and promote credit and loyalty programs.

Why It Might Be a Fit

The ideal candidate is a team player with strong communication and organizational skills, able to respond to changes in direction or unexpected situations. They have 1 year of retail experience and 6 months of leadership experience.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance