Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator promotes an excellent customer experience, oversees a team of Associates, and maintains a clean and organized store. The role involves leading by example, engaging with customers, and prioritizing customer service.

What You Will Do

The main responsibilities include creating a positive customer experience, promoting loyalty programs, training and mentoring Associates, and addressing customer concerns. The role also involves ensuring Associates execute tasks according to store plan, communicating with management, and providing recognition and feedback.

Why It Might Be a Fit

The ideal candidate is a team player with strong communication and organizational skills, able to respond to changes and unexpected situations. The role requires a strong understanding of merchandising techniques, multi-tasking, and attention to detail.

Requirements

• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance