We are seeking an experienced professional for the position of Partner Manager within Viewer Experience (Customer Support) for Disney Direct to Consumer. A Partner Manager is responsible for building and maintaining strategic relationships with external partners to ensure smooth operations, maximize customer experience, and achieve business goals.
Requirements
- Bachelor’s degree in Business Administration, Business Management or similar
- 5+ years working in high volume customer-facing environment, with operational leadership experience
- 5+ years operational leadership experience
- Experience in building and managing internal or external teams
- Excellent communication and interpersonal skills to build rapport with partners
- Analytical skills to monitor partner performance and identify areas for improvement in driving continuous improvement in operational processes through partner leadership.
- Flexible – Willing to support the operation including travel to overseas BPO sites, some weekends, nights, and holidays
- Project management skills to oversee partnership initiatives
- Proven ability to lead through influence and advocacy
- Problem-solving skills for multiple, complex issues including escalations management
- Able to work in an environment of change and the ability to deliver to tight deadlines
Benefits
- Health Insurance
- Disability Insurance
- Life Insurance
- Paid Holidays
- Paid Vacation
- 401k Matching
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