Account Management Team Lead – NORAM

Cloudbeds is seeking an Account Management Team Lead for NORAM to coach and develop a team of Account Managers, drive customer success, and lead by example in a fast-paced remote environment.

Requirements

• Lead, coach, and develop a team of Account Managers across NORAM
• Monitor and report on team performance, KPIs, and customer health metrics
• Handle escalations and support AMs through complex customer situations
• Drive a culture of continuous learning and collaborate cross-functionally
• Analyze customer data and feedback to identify patterns and proactively surface initiatives
• Participate in cross-departmental team lead meetings

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer