Account Management Team Lead – NORAM

We’re looking for a Account Management Team Lead for NORAM to lead a team of Account Managers, deliver exceptional customer outcomes, and grow their skills. The ideal candidate will have 3+ years of experience in hospitality or hospitality technology, strong leadership and analytical skills, and the ability to translate hotel operations knowledge into strategic advisory conversations.

Requirements

• Lead, coach, and develop a team of Account Managers across NORAM
• Monitor and report on team performance, KPIs, and customer health metrics
• Handle escalations and support AMs through complex customer situations
• Drive a culture of continuous learning
• Collaborate cross-functionally with Product, Partnerships, and Marketing

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer