Sales Operations Specialist

ThoughtExchange is the world’s most trusted AI engagement and experience platform for leaders who drive change and alignment. We support a diverse range of clients from top school districts across North America to Fortune 500 companies and Public Sector innovators. We’re also winners of Best Companies’ Group Inclusive Workplaces and Canada’s Top Growing Companies.  Join us on our journey to accelerate change for good through inclusive problem-solving!

We are looking for a highly motivated, technically strong Sales Operations Specialist to support a dynamic and evolving Sales Team, where your main objective is to drive productivity and efficiency improvements across the Sales teams in order to ultimately deliver on organization-wide revenue growth. The Specialist will support our Sales Teams to work smarter and more effectively through operations (process and workflow) improvements, an effective tech stack, timely/accurate data/insights, and enablement of teams and leaders. 

You enjoy spending quite a bit of time getting your hands dirty by optimizing automations in Outreach or improving the flow of information between tools. You also love strategizing with your team on how to leverage software for the greatest impact. Your overarching goal is to improve sales productivity by enabling the Sales Teams to work smarter and make better decisions through process improvements, sales technology, and data-based insights. 

In this full time position, you will report to our Director of Revenue Operations with our Sales Team as your main stakeholder. You will also work cross-functionally and build relationships within the larger Revenue organization (Sales, Marketing, Customer Success, Finance, and other Operations teams). 
Responsibilities

• Optimize Sales Processes to streamline operations, improve productivity, and enhance overall sales performance. Collaborate with Operations and Sales teams to identify key performance indicators (KPIs) and track them regularly. 
• Manage and Administer Technology including administering some key tools in our tech stack, including Outreach. Identify opportunities to improve sales effectiveness through our tech stack. Fully implement technology solutions. Work closely with the Salesforce team to ensure that Salesforce is set up to most effectively support the operational needs of the team.
• Sales and Marketing Alignment and Integration: Develop and implement strategies to streamline the handoff process between marketing and sales, ensuring a smooth transition of leads and minimal loss of potential opportunities. Continuously evaluate and optimize sales processes to maximize efficiency and collaboration with marketing.
• Support Sales Forecasting and Planning: Work closely with RevOps to support sales forecasting workflows and processes to meet business objectives. 
• Support Territory and Quota Management: Provide input on defining sales territories and quota and monitor and evaluate quota attainment. Address any imbalances or performance gaps, and propose adjustments as needed.
• Support Sales Enablement: Collaborate closely with Sales Enablement to support initiatives to enable the team with the necessary tools, resources, and training. This may include creating sales collateral, developing sales playbooks, supporting roll-out of new tools or processes, and providing ongoing sales training and coaching.
• Foster a culture of data integrity by collaborating with cross-functional teams to ensure consistent, accurate, and reliable data in CRM and related systems, supporting data-driven decision-making across the organization.
• Support our anti racism and diversity, equity & inclusion (ADEI) mandate by (at a minimum) being aware of our ADEI commitment and initiatives, and completing all required ADEI trainings
  What We Think Is True About You:
• Hands-on knowledge of sales principles, practices, tactics, and tools (including experience doing all the responsibilities listed above)
• Advanced proficiency in Excel or Google Sheets
• Strong technical and administrator skills with Revenue tools like Salesforce, Outreach and potentially Gong, Highspot, LinkedIn Sales Navigator, or Gainsight
• Experience working in a software company Highly organized self-starter with the ability to work remotely in a cross functional, team-based environment
• Adept at prioritizing, managing, and delivering multiple complex and fast moving projects
• Natural curiosity, strong critical thinking skills, and extremely resourceful problem solving
• Highly flexible when faced with ambiguity, complexity, and quick pivots with the ability to both improvise and iterate – we are a startup after all!
• Collaborative with excellent stakeholder management skills – you interact effectively with all levels of management and across all functional areas, and communicate complex concepts easily
  Nice to Have:
• 2+ years experience successfully supporting a growing, fast-paced Sales team of 30+ people 
• Operations experience supporting
• B2B Sales company
• Bachelor’s degree
  $77,300 – $85,900 a year
  The hiring range for this role is $77,300 – 85,900 CAD. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment. 
   

Tagged as: excel, RevOps, sales optimization, sales tech