Customer Experience Associate

The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. As a Customer Experience Associate, you’ll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience.

Requirements

• Address customer inquiries promptly and accurately within our SLA.
• Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
• Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
• Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
• Meet individual and team goals and metrics weekly.

Benefits

• Equity/401k
• Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions
• Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical
• Dream Setup: Apple laptop, Airpod Pros, Magic Mouse, Magic Keyboard,
• Paid Time Off
• Hybrid: Flexibility to work between your home and our office with everything you need to be successful in both
• Employee Discount: We provide an employee discount of 40% off all Thuma products
• Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things
• Room Upgrade: A complimentary product credit when you start, worth up to $2,000