Customer Experience Strategy & Product Lead

Role Overview

The Customer Experience Strategy & Product Lead will own the after-sales service strategy, identifying customer and operational gaps and turning them into scalable product and process solutions. They will lead cross-functional execution and use data and customer insights to continuously improve the experience and business outcomes.

What You Will Do

Own and drive after-sales experience and service strategy, identify systemic gaps, develop service policies and processes, translate complex business and service challenges into product strategies, and lead cross-functional initiatives.

Why It Might Be a Fit

The ideal candidate will have strong analytical and strategic thinking skills, with the ability to leverage data and customer insights to identify complex problems, uncover opportunities, and inform business decisions.

Requirements

• Bachelor’s degree
• 5+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field
• Strong analytical and strategic thinking skills
• Strong logical reasoning and structured problem-solving skills
• Demonstrated ability to translate business and customer needs into product strategies, requirements, and roadmaps
• Strong cross-functional leadership and stakeholder management skills