Role Overview
The Governance and Experience team builds policies, products, and operating mechanisms for TikTok Shop. In this role, you will develop and drive after-sales service strategies based on customer needs and business priorities.
What You Will Do
You will identify customer journey gaps, translate insights into service policies, processes, and product solutions, and partner cross-functionally to deliver and continuously optimize them based on data and performance.
Why It Might Be a Fit
You will define success metrics, evaluate the impact of strategies and product features, and continuously refine them through data analysis and experimentation.
Requirements
- Bachelor’s degree
- 3+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field
- Strong analytical skills
- Strong logical reasoning and structured problem-solving skills
- Strong cross-functional collaboration and stakeholder management skills
- Ability to thrive in a fast-paced and ambiguous environment
- Fluency in Mandarin and English
To apply for this job please visit lifeattiktok.com.
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