Digital Account Manager

Role Overview

The Digital Account Manager will own the complete customer journey for our digital customer segment, driving adoption, engagement, and measurable student success outcomes through proactive, data-informed relationship management. This is a hybrid role that consolidates the retention focus of Customer Success with the revenue ownership of Account Management.

What You Will Do

The role involves owning the full revenue lifecycle for a portfolio of institutional partners, driving growth directly with campus stakeholders, and leveraging automation, targeted outreach, and digital touchpoints to manage a high-volume portfolio efficiently.

Why It Might Be a Fit

The ideal candidate is a strategic and curious individual who builds deep executive relationships, influences institutional decision-making, and drives measurable outcomes for customers. They should have experience in customer success, account management, or a client-facing sales role within a B2B SaaS or technology-driven organization, with demonstrated success both retaining and growing accounts.

Requirements

• 4+ years of experience in customer success, account management, or a client-facing sales role within a B2B SaaS or technology-driven organization
• Experience in higher education or healthcare is a plus
• Strategic & Analytical Thinking: Ability to connect institutional goals to TimelyCare’s outcomes, using data to drive strategy and decision-making
• Sales Acumen: Comfort owning a revenue quota and running a full sales cycle, from opportunity identification through negotiation and close
• Executive Communication: Excellent presentation and storytelling skills, with the ability to influence senior leaders through insights and outcomes
• Relationship Management: Skilled at building trust, managing complex stakeholder networks, and navigating the nuances of higher education institutions
• Adoption & Engagement Expertise: Understanding of customer lifecycle management, change enablement, and best practices for driving product adoption
• Cross-Functional Collaboration: Proven ability to work effectively across departments to deliver a seamless customer experience and amplify impact
• Organizational Agility: Strong ability to balance a large portfolio by prioritizing effectively, leveraging technology and process to scale engagement, and ensuring every customer experiences measurable success
• Mission Alignment: Passion for improving student well-being, health access, and success through innovative technology solutions

Benefits

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Incentive compensation plan included
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture