As a Customer Success Manager, you will play a crucial role in ensuring our customers achieve their desired outcomes with our products and services. You will serve as the primary point of contact for some of Tipalti’s highest-profile, top-tier customers, building and maintaining strong, long-lasting relationships and ultimately creating raving Tipalti fans.

Requirements

3+ years of customer success experience, preferably in the SaaS and/or Fintech/payments space
Experience managing enterprise level accounts
Experience working within a per usage/ per consumption based pricing model

ERP experience, accounts payable, ChurnZero, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus

Benefits

Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
Competitive salary plus company shares
Matching RRSP
Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
3 weeks of paid vacation
Free lunch on office days
Fresh fruit, snacks & drinks in office
Dog-friendly office
Conveniently located close to transit
Phone/internet allowance
Regular company-wide social events
Multiple ERG groups celebrating our diversity and creating an inclusive culture