(Boston) Customer Success Manager II, SMB – Dedicated

Toast is looking for a Customer Success Manager II to serve as the customer’s main point of contact, trusted advisor, and drive customer driven initiatives. The role involves working closely with cross-functional partners to ensure proper alignment on pursuing opportunities for revenue growth, building relationships and trust with customers, and retaining and growing SaaS revenue.

Requirements

• 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations
• Success operating independently and navigating competing priorities in a constantly changing environment
• High technical aptitude allowing for quick learning and adoption of technical concepts and language
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills
• Flexibility & adaptability
• Problem solving mindset, ability to think critically

Benefits

• Competitive compensation and benefits programs
• Great earnings potential
• Flexible work arrangements
• Opportunities for career growth and development