Sales Engineer

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London.

At Traackr, we’re lucky to have a team of kind, driven, and respectful humans from around the world. We operate on a culture of mutual respect, with core value pillars including:

• Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity.
• Diversity. We believe that bringing diverse perspectives to the table results in stronger outcomes. All are welcome.
• Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds.
• Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable towards our commitments.
• Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success.

Our team also loves having fun together, with many employee-led initiatives like the Traackr Summer Olympics annual workout challenge!

Traackr is looking for a Sales Engineer to join our Sales Team who will be responsible for working with agency, small and midsize business prospects. This is an exciting opportunity to join a new and growing team of Sales Engineers at Traackr. As a Sales Engineer, you will serve as the primary Traackr platform expert during the pre-sales process, guiding technical sales discussions, conducting product demonstrations, and advising on best practices for each of our customer’s unique business challenges.

Your client-facing expertise will be instrumental in accelerating sales opportunities and continuously improving the conversion rate from qualified opportunities to successful wins.

Responsibilities

• Account creation, data migration, and management of Traackr trial accounts; customizing the product based on expressed needs + requests
• Serve as the product + strategy liaison, demonstrating the value of our offering during weekly training sessions
• Provide real-time insights to prospects on the state of their influencer marketing programs and identify areas of growth + opportunity using Traackr’s suite of metrics + analytics
• Collaborate with Sales throughout the trial process by providing client feedback, updates on usage + feature adoption, and supporting commercial strategy
• Work closely with Product and Engineering teams on identification and status of bugs and new feature rollout
• Research, compose, and deliver responses to RFPs while interacting with clients to clarify requirements and review RFP responses for technical accuracy
• Partner with Sales, Data and Marketing Teams to develop sales collateral and internal training materials.
• Collaborate with Customer Success in post-knowledge transfer to ensure continued success and client retention

Qualifications

• Background in SaaS product education and/or implementation: 2+ years experience in post-sales, pre-sales, or technical support at an enterprise-grade software company
• Sales + revenue mindset: experience in or supporting revenue-generating roles
• Strong Communicator: Ability to communicate complex technical solutions to external stakeholders
• Data-Driven: Comfortable using data to diagnose challenges + opportunities within a prospect’s influencer marketing program and provide solutions through emails, calls, and digital meetings
• Active Listener: demonstrated ability to ask effective questions, dive deep, and understand the customer’s priorities and anticipate needs + pain points
• Organization: Ability to efficiently prioritize a large number of competing requests with attention to detail
• Excited by Start-up Environments: Strong problem-solving skills, presents new ideas to old problems, excited by a fast-paced, ever-evolving industry
• Remote-first: Ideally has the experience, and excels in remote work environments with minimal oversight
• Tech-savvy: Experience with Salesforce

Benefits

• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
• Paid Parental Leave to Support Quality Time with Your Loved Ones
• Career Development, including Internal and External Training Opportunities
• Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region

This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.

Traackr employs individuals in multiple countries, and market benchmark data and geographic zones determine our salary ranges. Your zone’s specific pay range is dependent on your location. We encourage you to discuss your zone-specific pay range with your recruiter at Traackr for more details.

Posting Statement

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Unsolicited resumes

Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay fees to any third-party agency or company without a signed agreement with Traackr.

Privacy

Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.traackr.com/privacy-policy.

All questions, comments, and requests regarding data processing at Traackr should be addressed to [email protected].

Tagged as: Sales