Customer Operations Specialist

Position Overview

Detail-oriented and experienced Customer Operations Specialist who will play a key role in processing payments and ensuring the accuracy and efficiency of invoicing processes for business clients. This individual will work closely with the business operations team, ensuring timely and accurate invoicing, generating custom reports, and supporting process enhancements. The ideal candidate will have experience with payroll platforms, data entry, with a keen eye for detail and a commitment to operational excellence.

What You’ll Do

• Identify opportunities for process enhancements and work with management to implement improvements that streamline invoicing and reporting processes
• Process timesheets from customers to accurately generate invoices for business clients
• Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments to meet the unique needs of each client
• Collaborate closely with the business operations team to improve administrative workflows and provide a seamless experience for clients
• Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
• Ensure compliance with internal and customer systems and standard operating procedures (SOPs) related to invoicing and timesheet processing
• Assist with the development of SOPs to streamline internal payment processes and invoicing accuracy

What We’re Looking For

• Experience: 2+ years of experience in Data Entry, AR/AP, Payroll, Workforce Management or as a Payment Specialist
• Data-Driven Mindset: Strong analytical skills, Ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments
• Collaborative & Team-Oriented: Excellent communication and collaboration skills, particularly with cross-functional teams such as business operations and product development
• Self-Starter & Results-Driven: A proactive mindset and willingness to work hands-on to resolve issues and improve processes

Job Details and Benefits

• Competitive pay with opportunity to grow into bigger responsibilities and rewards
• Opportunity to work with a highly competent team to grow yourself as a professional