Transfers Customer Experience Specialist

We’re looking for a motivated Transfers Customer Experience Specialist to join our Transfers Customer Care team. This is a specialised support role focused on portfolio transfers, working closely with Transfer Operations on more complex and sensitive cases.

Requirements

• Proficiency in English (C1 or above), with strong written and verbal communication skills.
• Strong attention to detail and problem-solving skills.
• A customer-oriented approach with a focus on precision and accuracy.
• Good time-management and multitasking abilities.
• A proactive, people-oriented attitude and the ability to work both independently and as part of a team.
• Willingness to learn and develop deep expertise in portfolio transfers.
• Adaptiveness to a rapidly changing environment.
• Experience (1+ year) in a customer support role, preferably in tech, fintech or performance-driven teams, is a strong advantage.

Benefits

• Comprehensive training programme focused on portfolio transfers and related processes.
• Opportunities to upskill and grow your career, including potential progression within Transfers and other teams.
• Full appreciation of your talent and specialised knowledge – your work has direct impact on our clients’ experience.
• Generous remuneration package.
• Excellent social benefits, including 25 days paid annual leave, a sports card and private health insurance.
• Standard working hours – Monday to Friday, 9:00–18:00, with weekends and public holidays off (no shift work).
• One work-from-home day per week.