Customer Success Specialist

Remote Full TimeMiddletown, DE, United States (Remote)Transkriptor

We are seeking a Customer Success Specialist to join our innovative team at Transkriptor. This is a fantastic opportunity for an individual motivated to contribute to a dynamic and forward-thinking organization.

Location: Turkey.

What will you do?

  • Own the entire relationship with clients.
  • Address client inquiries, concerns, and technical issues promptly and effectively.
  • Deep dive into customer queries to understand the root cause of the problem and communicate problem to the relevant team in a structured way.
  • Develop and maintain customer success strategies and best practices as well as customer support content.
  • Have an in-depth understanding of our products.
  • Collaborate effectively with internal stakeholders to better understand customer needs, maximize retention and growth.

What are we looking for?

  • Bachelor’s degree or equivalent experience.
  • Ideally 2+ years of experience in Customer Success.
  • Excellent communication and problem-solving skills.
  • Familiarity with CRM tools is a plus.
  • Deadline and detail-oriented approach.
  • Proficiency in spoken and written English

What we offer?

  • Competitive salary in USD
  • Professional learning & development budget
  • Annual leave available from day one
  • Remote working

Tagged as:

Remotive: easily access active and fully remote job opportunities in Customer Service from vetted tech companies.

  • This position has been filled

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