Customer Success Manager, KSA

The Customer Success Manager in Saudi Arabia will own business and security outcomes, value realization, and renewal and expansion readiness for a portfolio of strategic customers. They will design and guide security posture evolution while orchestrating post-sales delivery across SE and various post-sales functions.

Requirements

• Architect the Security Account Success Plan (ASP) and Burn Curve
• Build the Account Success Plan with customer executive sponsors, aligned to business objectives, threat landscape, prioritized workloads, and monthly credit burn plan.
• Conduct security gap analyses, technology fingerprinting, and architecture reviews; design reference architectures and deployment blueprints for workload rollouts (XDR, identity, email, cloud security, exposure management)
• Ensure rapid Time-to-Value (TTV) and delivery of a meaningful first security win.
• Identify expansion opportunities including credit top-ups, additional modules, and multi-year commitments based on realized value and security maturity progression
• Run Executive Cadence, Architecture Reviews, and Value Reviews
• Maintain renewal health (Green / Amber / Red) with actions, owners, and timelines anchored to architecture milestones; proactively build Get-well Plans including architecture remediation paths
• Leverage telemetry-driven risk intelligence and predictive health scoring models
• Convert successful customers into references, case studies, and technical whitepapers showcasing architecture transformation and security outcomes
• Serve as the trusted voice across post-sales engagements, ensuring “one plan, one intake” across Customer Success, Support, Professional Services, and partners
• Provide Product, Engineering, and Leadership with architecture-grounded insights on adoption challenges, integration gaps, and product roadmap input

Benefits

• 401k Matching
• Generous Parental Leave
• Relocation Assistance
• Tuition Reimbursement