CX Operations Director: Strategy, Enablement & Growth

A leading technology company seeks a Director of Customer Experience Operations to oversee strategy, execution, and optimization within the CX organization. This role involves driving operational efficiencies, collaborating with global leaders, and enhancing customer outcomes through strategic initiatives and analytics. Key responsibilities include defining CX strategies, optimizing processes, and establishing performance metrics. Candidates should possess strong analytical and operational skills, as well as experience in managing customer success operations.
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