Sales Account Manager / Sales Operations & Customer Success Coordinator

About TripFusion

TripFusion is transforming how golf, sports, events, and wellness travel experiences are discovered and booked online. Our platform powers real-time travel packaging and booking technology that connects hotels, tee times, experiences, and travel products into a seamless online checkout experience.

We are a fast-growing startup working with major industry partners and scaling rapidly across golf and experiential travel.

We are seeking a highly organized, proactive, and detail-oriented Sales Account Manager / Sales Operations & Customer Success Coordinator to work directly with the CEO and support sales growth, customer relationships, proposal and contract management, CRM management, and outbound business development efforts.

This is an ideal opportunity for someone who thrives in a startup environment, enjoys wearing multiple hats, and wants to grow into a larger sales or account leadership role over time.

Position Overview

This role combines sales support, account management, customer service, operations, and executive support. You will work closely with the CEO and leadership team to help manage the sales pipeline, coordinate follow-ups, prepare proposals and contracts, support customers and partners, and help keep business development initiatives moving efficiently.

The ideal candidate is:

• Extremely organized and proactive
• Strong communicator
• Comfortable working in a fast-paced startup environment
• Tech-savvy and detail-oriented
• Customer-focused with a positive attitude
• Interested in travel, sports, golf, hospitality, or wellness industries

Experience with Sports, golf, travel, hospitality, or startup experience is a plus!

Key Responsibilities

Sales & Account Support

• Support the CEO and sales leadership team with pipeline management and follow-up
• Prepare proposals, presentations, contracts, onboarding materials, and sales documentation
• Coordinate meetings, demos, and partner communications
• Assist with outbound sales outreach and follow-up campaigns
• Track leads, opportunities, and deal stages in the CRM
• Build pipelines in the CRM (HubSpot)
• Ensure accurate sales reporting and account records

CRM & Administrative Operations

• Maintain and update CRM records and sales activity
• Organize customer and partner documentation
• Assist with reporting, dashboards, and sales operations processes
• Coordinate onboarding and account setup activities
• Help manage inbound inquiries and routing

Customer Service & Partner Support

• Serve as a point of contact for customers and partners when necessary
• Help resolve issues and ensure strong customer communication
• Support onboarding and relationship management efforts
• Coordinate internally with operations, product, and leadership teams

Startup & Executive Support

• Work directly with the CEO on strategic initiatives and special projects
• Help keep projects organized, moving, and on track
• Assist with conference preparation, outreach, and partnership coordination
• Contribute ideas and help improve operational processes as the company scales

Qualifications

• 1 to 3+ years of experience in sales support, account management, customer service, operations, hospitality, travel, or related fields
• Strong written and verbal communication skills
• Highly organized with exceptional attention to detail
• Comfortable managing multiple projects simultaneously
• Experience with CRM systems such as HubSpot, Salesforce, or similar
• Proficiency with Google Workspace, Microsoft Office, and presentation tools
• Self-starter with strong problem-solving skills
• Positive attitude and willingness to adapt in a startup environment
• Will consider a college graduate with a strong work ethic and drive for success

Preferred Qualifications

• Startup and sales experience a plus
• Sports, golf, hospitality, wellness, or travel industry experience a plus
• Experience supporting senior executives or sales leaders
• Experience with outbound sales or business development
• Familiarity with contracts, proposals, or partnership coordination

What We Offer

• Opportunity to work directly with the CEO and leadership team
• High-growth startup environment with strong career advancement potential
• Exposure to partnerships, enterprise sales, and strategic growth initiatives
• Opportunity to grow into a full sales or account executive role
• Flexible, entrepreneurial culture
• Opportunity to help shape the future of sports and experiential travel technology

Location

Tampa Bay preferred, Flexible / Remote (preferred candidates comfortable working across U.S. business hours)

To Apply

Please send your resume and a short note explaining:

• Why are you interested in the role
• Your experience in sales support, customer service, or operations
• Any sports, golf, hospitality, travel, or startup experience you may have

We are looking for someone who is excited to grow with a fast-moving company and to help build something meaningful from the ground up.